FAQs

Shopping With Confidence at ROXARI

Shop With Confidence

At ROXARI, every piece of jewellery is thoughtfully created with a commitment to quality, craftsmanship, and lasting elegance.

Our jewellery is crafted using genuine 925 sterling silver and carefully selected gemstones, with close attention to stone settings, polishing, and finishing.

As many of our designs involve detailed craftsmanship and made-to-order production, slight variations in finishing, gemstone appearance, or measurements may occur. These natural characteristics contribute to the individuality of each creation without compromising our quality standards.

We strive to provide accurate product descriptions, detailed photographs, and transparent information so you can shop with confidence.

Payment Methods

ROXARI offers convenient and secure payment options to make your shopping experience straightforward.

Customers can select from the available payment methods at checkout, including:

Cash on Delivery (COD): Pay when your jewellery arrives, subject to order eligibility.
Advance Payment: Complete your payment using the available advance payment options.

Available payment methods will be displayed during checkout.

How Can I Correct My Shipping Address?

If you have entered an incorrect or incomplete delivery address, please contact our customer support team as soon as possible.

Email us at roxarijewelry@gmail.com with your order number, registered contact details, and correct shipping address.

Our team will assist you in updating your information, provided the order has not already been dispatched.

Once an order has been handed over to the courier, address changes may depend on courier availability and delivery status.

We recommend reviewing your contact information and shipping address carefully before completing your purchase.

Shipping & Delivery

At ROXARI, we understand that exceptional jewellery deserves careful preparation and secure delivery.

We offer complimentary nationwide shipping across Pakistan.

Every order is carefully inspected, securely packaged, and prepared for dispatch to help ensure your jewellery reaches you in excellent condition.

Order Processing & Production

Many ROXARI designs are made to order and require additional time for production, gemstone setting, polishing, finishing, and quality inspection.

Estimated production timelines are communicated according to the selected product and order requirements.

Dispatch & Delivery

Once your order is ready, it is dispatched through our designated courier partners. Delivery times may vary depending on the destination, courier operations, and local circumstances.

After dispatch, tracking information will be shared when available so you can follow the progress of your shipment.

For questions regarding an existing order, please contact roxarijewelry@gmail.com.

Returns & Exchanges

Your satisfaction is an important part of the ROXARI experience.

We offer a 15-day return and exchange period to help you shop with greater confidence.

If you experience a sizing concern, receive an incorrect item, or have a genuine product-related issue, our customer care team is available to assist you.

To request a return or exchange, contact roxarijewelry@gmail.com with your order number and a description of your concern.

Our team will review the request and provide the relevant return or exchange instructions.

Products should be returned in accordance with our official Returns & Exchanges Policy, including any applicable requirements concerning condition, packaging, eligibility, and customisation.

Please contact our team before sending any jewellery back to us.

Damaged or Incorrect Products

Every ROXARI order undergoes a quality inspection before dispatch.

If your jewellery arrives damaged, defective, or different from the item ordered, please contact our customer support team within 48 hours of delivery, where possible.

Include your order number, a brief explanation, and clear photographs of the jewellery and packaging.

Our team will review the concern and assist with an appropriate resolution, which may include a repair, replacement, exchange, or refund, depending on the circumstances.

We recommend keeping the original packaging until your concern has been resolved.

This reporting timeframe does not limit any rights available under applicable consumer protection laws.

Privacy & Secure Shopping

At ROXARI, we respect your privacy and are committed to handling your personal information responsibly.

Information collected during the shopping experience, including your name, contact details, shipping address, and order information, is used to process purchases, arrange deliveries, provide customer support, and improve our services.

Payments are processed through the payment services available at checkout, using their applicable security measures.

We do not sell your personal information to third parties. Information may be shared with trusted service providers when necessary for payment processing, order fulfilment, delivery, and other legitimate business operations, as described in our Privacy Policy.

If you subscribe to promotional communications, you can opt out of marketing emails using the unsubscribe option provided.

For further information, please refer to our Privacy Policy.