Return & Exchange Policy

Customized & Engraved Jewellery

Customized and engraved jewellery cannot be returned for a refund. An exchange may be requested within 15 calendar days of delivery, subject to approval and the applicable exchange conditions.

  • For eligible standard jewellery, you can request a return or exchange within 15 days from delivery. Customized and engraved jewellery is eligible for exchange only.

  • In case you wish to exchange or return a product, it must be unused, in the original packaging with labels and protective stickers attached.

  • This is only applicable for orders delivered within Pakistan. For international orders please contact our customer support team and we will try to assist you where possible.

HOW DO I APPLY FOR THE RETURN?

  • To return an item, please email us at roxarijewelry@gmail.com with the return reason and order details. 

  • Once our customer support team approves the return, you will be requested to send the parcel to our warehouse.

  • Please note that customers are responsible for the cost of returning the items to us.

WHEN WILL MY RETURN BE PROCESSED?

  • We aim to process all returns within 7 working days of receipt. 

DO YOU OFFER REFUNDS? 

  • We offer full refunds for eligible standard jewellery under this policy; customized and engraved jewellery is non-refundable.

  • In the case of a refund, shipping and handling charges will not be refunded. 

  • The minimum period for processing a refund is 7 working days depending on the mode of payment.