Return & Exchange Policy

  • In case you're not satisfied with your purchase in any way, you can return or exchange within 15 days from the date of delivery.

  • In case you wish to exchange or return a product, it must be unused, in the original packaging with labels and protective stickers attached.

  • This is only applicable for orders delivered within Pakistan. For international orders please contact our customer support team and we will try to assist you where possible.

HOW DO I APPLY FOR THE RETURN?

  • To return an item, please email us at roxarijewelry@gmail.com with the return reason and order details. 

  • Once our customer support team approves the return, you will be requested to send the parcel to our warehouse.

  • Please note that customers are responsible for the cost of returning the items to us.

WHEN WILL MY RETURN BE PROCESSED?

  • We aim to process all returns within 7 working days of receipt. 

DO YOU OFFER REFUNDS? 

  • We offer a full refund if you are not satisfied with your purchase in any way.

  • In the case of a refund, shipping and handling charges will not be refunded. 

  • The minimum period for processing a refund is 7 working days depending on the mode of payment.