Terms and Conditions
Terms & Conditions
Welcome to ROXARI.
These Terms & Conditions govern your access to and use of our website, www.roxari.co, including purchases made through our online store.
ROXARI is a fine jewellery brand associated with Hameed Jewellers, whose heritage dates back to 1948 in Karachi, Pakistan.
By accessing our website, placing an order, or using our services, you agree to comply with these Terms & Conditions and our applicable store policies.
Please read these terms carefully before making a purchase.
1. Product Quality & Authenticity
At ROXARI, we are committed to offering carefully crafted jewellery that reflects our standards of quality, authenticity, and craftsmanship.
Our collections feature genuine 925 sterling silver jewellery, natural gemstones, moissanite, and other carefully selected materials, as specified in each product description.
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925 Sterling Silver: Jewellery described as 925 sterling silver contains 92.5% pure silver, with the remaining 7.5% consisting of alloying metals.
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Gemstones: Natural gemstone characteristics, including colour, clarity, and internal inclusions, may vary between individual stones.
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Moissanite Certification: Individual certificates are provided with eligible moissanite centre stones weighing 0.50 carat or above.
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Natural Gemstone Certification: Natural gemstone jewellery is accompanied by GGI certification.
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Finishing: Selected designs may feature rhodium or gold plating to enhance their appearance and surface finish.
Product specifications, gemstone details, measurements, and certification information are provided on individual product pages.
We aim to ensure all product descriptions are accurate and transparent.
2. Product Images & Variations
We make every effort to display our jewellery as accurately as possible through high-quality photography and detailed descriptions.
However, slight differences may occur due to lighting conditions, screen settings, gemstone characteristics, and individual production processes.
As many ROXARI designs are made to order, minor variations in measurements, stone positioning, and finishing may occur within acceptable craftsmanship standards.
Such differences do not automatically indicate a manufacturing defect.
3. Pricing & Product Availability
All prices displayed on our website are in Pakistani Rupees (PKR), unless otherwise specified.
ROXARI reserves the right to update product prices, promotional offers, and availability without prior notice.
Prices may vary based on gemstone selection, carat weight, ring size, design modifications, and customisation requirements.
If a product is incorrectly priced or becomes unavailable after an order is placed, our customer support team will contact you to discuss the available options, including cancellation and a refund of any payment collected.
4. Orders & Confirmation
When placing an order through our website, customers are responsible for providing accurate contact details, delivery information, ring sizes, and any requested personalisation.
After an order is submitted, an order confirmation may be sent to the registered email address or contact number.
Order confirmation acknowledges receipt of your request but does not necessarily constitute final acceptance.
ROXARI may contact customers to verify order details, confirm customisation requirements, or resolve payment-related concerns before processing.
We reserve the right to decline or cancel orders for legitimate reasons, including suspected fraud, incorrect pricing, unavailable materials, or incomplete customer information.
Where payment has already been collected for an order we cannot fulfil, the applicable amount will be refunded.
5. Made-to-Order & Customised Jewellery
Many ROXARI jewellery designs are created after an order is placed to accommodate individual preferences and sizing requirements.
Customisation options may include gemstone selection, carat weight, ring size, engraving, and approved design modifications.
Complimentary engraving is available on eligible jewellery designs, with a maximum limit of eight characters.
Customers are responsible for reviewing and confirming their selected specifications before order processing begins.
Requests to modify or cancel customised orders may be subject to production status and applicable cancellation conditions.
Any additional charges for approved design modifications will be communicated before proceeding.
6. Payment Methods
ROXARI offers convenient payment options through the methods available at checkout.
These may include Cash on Delivery (COD) and supported advance payment methods, subject to order eligibility and location.
Customers must provide accurate payment information and are responsible for completing payments through authorised channels.
ROXARI will never request customers to disclose confidential banking passwords, PINs, or one-time verification codes.
7. Domestic Shipping & Delivery
We offer complimentary nationwide shipping across Pakistan.
Each order is carefully prepared, inspected, and securely packaged before dispatch.
Estimated Dispatch Time: 6–10 working days, depending on the jewellery design, production requirements, and product availability.
Estimated domestic courier delivery is an additional 2–4 working days after dispatch.
Delivery times may vary due to courier operations, public holidays, weather conditions, remote destinations, or other circumstances beyond our reasonable control.
Tracking information will be provided when available after dispatch.
8. International Shipping
ROXARI offers international shipping to supported destinations.
International shipping charges depend on the delivery location, parcel details, and applicable courier rates.
Estimated International Delivery: 15–25 working days, depending on the destination and relevant processing requirements.
International shipments may be subject to customs inspections, import duties, local taxes, or additional clearance charges.
Unless otherwise agreed, customers are responsible for applicable destination-country customs duties and import taxes.
Delivery estimates are indicative and may be affected by customs clearance or international courier delays.
9. Returns, Exchanges & Refunds
Your satisfaction and confidence are important to us.
ROXARI offers a 15-day return and exchange period, subject to the eligibility requirements outlined in our Returns & Exchanges Policy.
Customers wishing to request a return or exchange must contact our customer support team within 15 days of receiving their order.
Returned jewellery may be subject to inspection to confirm its condition and eligibility.
Where a return is approved, our team will provide the applicable return instructions and collection arrangements.
Refund Processing: Eligible refunds will be processed within seven working days following receipt, inspection, and approval of the returned product.
Any restrictions relating to customised, engraved, damaged, altered, or otherwise ineligible items will be governed by our Returns & Exchanges Policy and applicable consumer protection laws.
For complete details, please refer to our Returns & Exchanges Policy.
10. Damaged, Defective or Incorrect Products
Every ROXARI order undergoes quality inspection before dispatch.
If a customer receives damaged, defective, or incorrect jewellery, we encourage them to contact our customer support team within 48 hours of delivery, where reasonably possible.
Please include your order number, a description of the issue, and clear photographs of the item and packaging.
Our team will assess the concern and provide an appropriate resolution based on the circumstances, our applicable policies, and consumer protection requirements.
Depending on the issue, this may involve a repair, replacement, exchange, or refund.
11. Jewellery Care & Maintenance
Fine jewellery requires appropriate handling, cleaning, and storage to maintain its appearance.
Exposure to harsh chemicals, perfumes, cosmetics, moisture, friction, and improper storage may affect gemstone settings, plating, and metal finishes over time.
Natural wear, tarnishing, and gradual changes to plated finishes may occur during normal use.
ROXARI provides after-sales assistance, including jewellery maintenance, polishing, and repair services, subject to service eligibility and applicable conditions.
Customers are encouraged to follow our Jewellery Care Guide for recommended cleaning and storage practices.
12. Intellectual Property
All website content, including the ROXARI name, logos, product photographs, designs, written descriptions, graphics, and other original materials, is owned by ROXARI or used with appropriate authorisation.
Such materials are protected under applicable intellectual property laws.
No content from this website may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission, except where permitted by law.
Unauthorised use of ROXARI branding, images, or proprietary content is prohibited.
13. Customer Reviews & Website Conduct
We welcome genuine customer reviews, feedback, and experiences.
Customers are expected to provide accurate and respectful information when submitting reviews or communicating through our website.
We reserve the right to moderate or remove content that is fraudulent, abusive, misleading, unlawful, or otherwise violates these Terms & Conditions, subject to applicable law.
Customers must not use our website for fraudulent transactions, unauthorised access, harmful activities, or infringement of third-party rights.
14. Privacy & Data Protection
ROXARI respects customer privacy and is committed to handling personal information responsibly.
Information collected through our website may include contact details, delivery addresses, order history, and information necessary to process purchases and provide customer support.
We may share relevant information with trusted payment processors, courier partners, and service providers where necessary to fulfil orders and operate our services.
Our website may also use cookies and analytics technologies to support functionality and improve the shopping experience.
For more details about how personal information is collected, used, and protected, please refer to our Privacy Policy.
15. Website Availability & External Links
We aim to maintain accurate product information and a reliable online shopping experience.
However, occasional technical errors, interruptions, maintenance, or inaccuracies may occur.
Our website may contain links to third-party services or external websites. ROXARI does not control the content, security practices, or policies of independent third-party websites.
Customers should review the terms and privacy policies of external services before using them.
16. Limitation of Liability
To the extent permitted by applicable law, ROXARI is not responsible for indirect or consequential losses arising from website interruptions, unauthorised third-party activities, or circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or restricts any liability that cannot legally be excluded, or any statutory rights available to customers under applicable consumer protection laws.
17. Changes to Terms & Conditions
ROXARI may update these Terms & Conditions to reflect changes in business operations, services, applicable laws, or website functionality.
Revised terms will be published on this page with an updated revision date.
Changes will apply prospectively, except where otherwise required by law. Terms applicable to an order already accepted will not be changed retrospectively without a lawful basis.
We encourage customers to review this page periodically.
18. Governing Law
These Terms & Conditions are governed by the applicable laws of Pakistan, subject to any mandatory consumer protection rights and jurisdictional requirements that apply to a particular transaction.
Any disputes will be addressed in accordance with applicable legal procedures.
19. Contact Information
For questions regarding these Terms & Conditions, product information, order assistance, or customer support, please contact:
ROXARI Jewellery
Website: https://www.roxari.co
Email: roxarijewelry@gmail.com
Location: Karachi, Pakistan
Our customer care team is available to assist with enquiries concerning your jewellery shopping experience.
ROXARI — A Heritage of Trust. A Commitment to Excellence.
All dispatch and delivery timeframes are estimates, not guaranteed dates. Timings may vary with product availability, customisation, public holidays and courier operations. Our team will contact you if your dispatch estimate changes.