Privacy Policy

Last updated: October 21, 2026

ROXARI (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and share information when you visit roxari.co, place an order, or contact us.

Information We Collect

When you browse or shop with us, we may collect:

Contact and delivery details: your name, email address, phone number, billing address, and delivery address.
Order details: the items you purchase, order total, payment status, and any product customisation details you provide, such as engraving requests.
Messages to us: information you include when you contact our team.
Website and device information: information such as your IP address, browser and device type, pages viewed, and interactions with our website. Cookies and similar technologies may collect some of this information.

How We Use Your Information

We use your information to:

Process and fulfil orders and arrange payment and delivery.
Send order confirmations, dispatch updates, and tracking information.
Respond to questions and manage returns, exchanges, or other requests.
Maintain and protect our website and help prevent fraud.
Understand how our website is used and improve our products and services.
Send marketing communications where you have chosen to receive them. You can opt out of marketing emails using the unsubscribe link.

How We Share Information

We share information with service providers when needed to run our store and fulfil your order. These may include:

Shopify, which hosts our online store.
Payment providers that process transactions.
Delivery partners, including PostEx or Leopards, to deliver orders and provide tracking.
Website, analytics, marketing, customer-support, and review apps or services, where we use them.
Authorities or other parties when disclosure is required by law or necessary to protect our rights, customers, or business.

These providers handle information under their own privacy policies and terms.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, understand website use, and—where enabled—support advertising. You may be able to manage cookie choices through the controls shown on our website or through your browser settings. Blocking some cookies may affect website or checkout functions.

Data Retention and Security

We keep personal information for as long as needed to fulfil the purposes described in this policy, provide our services, maintain business records, resolve disputes, and meet applicable requirements.

We use reasonable measures to protect personal information. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

International Processing

ROXARI and its service providers may process or store information in countries outside Pakistan. Privacy protections in those countries may differ from those in Pakistan.

Your Requests and Choices

You may contact us to ask about, correct, or request deletion of personal information we hold about you, subject to any applicable record-keeping requirements. You can opt out of marketing emails at any time using the unsubscribe link in the email.

Third-Party Websites

Our website may link to other websites or services. Their privacy practices are governed by their own policies, so please review those policies when visiting them.

Changes to This Policy

We may update this policy when our practices or services change. We will post the updated version on this page and revise the “Last updated” date.

Contact Us

For privacy-related questions or requests, contact us at:

Email: roxarijewelry@gmail.com
Website: https://roxari.co